1. Start With the Right Supplier 

Yeah, we know—it sounds obvious. But too many suppliers still treat shipping info like it’s a state secret. 

If you have to chase them down for: Ship dates, Tracking numbers ,Backorder updates

…it’s costing you time, credibility, and probably a few gray hairs. 

The pros know: a good supplier doesn’t make you hunt for basic info. 

At Petrovalve, every order comes with clear communication—from order confirmation to shipment tracking and everything in between. 

2. Get Set Up With Tracking Notifications 

If your supplier isn’t automatically sending tracking updates, that’s a red flag. 

You shouldn’t have to dig through past emails or log in to some 2004-era portal to figure out where your shipment is. 

Modern systems should keep you informed as things move—no digging required. 

At Petrovalve.com, you can get proactive updates, not just “your order shipped,” but where it is, and when to expect it. That means fewer surprises—and fewer of those awkward "checking again on status" emails. 

3. Know the Status Before They Ask 

Your customer’s going to ask.
That’s just how this business works. 

The trick is to have the answer before they do. That’s what makes you look like the pro. 

When you’ve got accurate tracking, real ship dates, and timely notifications, you’re in control. You can update the customer before they ever have to wonder. 

We see it every day—reps who stay ahead of the game build more trust, win more jobs, and get fewer fire drills. 

4. When in Doubt, Call Fast — Get Real Answers 

Sometimes things go sideways. Freight delays happen. Weather gets in the way.
But the difference between a good day and a disaster is whether you can get a straight answer quickly. 

That’s why we don’t hide behind tickets or hold queues. You get a real human, with real answers​.